Legal
Privacy Policy
Last updated: 28 October 2026
Wellness The App (“Wellness”, “we”, “us”) is a running and wellness app made in Ballina, NSW, Australia. This policy explains what we collect, why, who sees it, and the choices you have. We follow the Australian Privacy Principles and Apple’s App Store privacy requirements.
The short version: we collect what we need to run the app. We don’t sell your data, we don’t use advertising trackers, and your GPS routes stay on your device. You can delete your account and data in the app at any time.
What we collect
| Data | Why |
|---|---|
| Account: email, display name, username, sign-in ID (Firebase Authentication) | To create and secure your account. |
| Profile: photo and bio you choose to add | To show your profile to other members, in the app and on your web dashboard. |
| Activities: runs and activities you record, import (Garmin files, Apple Health, Strava or other CSV) or add manually: distance, time, pace, elevation, heart rate if present | To show your history, progress, personal bests and weekly totals. |
| GPS routes from runs you record or import | To draw your run map. Routes are stored on your device and are never shared with groups, the community or coaches. |
| Location while recording a run, and while the Run map is open | To track your run and centre the map. A rounded map area (not your name or account details) is sent to our server, which fetches and caches nearby OpenStreetMap paths, and to Apple WeatherKit and RainViewer for weather and rain radar. |
| Apple Health data (only if you allow it) | To import runs and save your Wellness runs to Health. You can revoke access in iPhone Settings. |
| Photos, posts and groups: photos you attach to runs or posts, daily-question answers, group posts and check-in reactions, runs you choose to share to a group, group membership, connections, reports and blocks | To provide community, groups and Wellness Grow. Daily-question answers are private to you. |
| Membership and invites: subscription status, your personal invite code and QR code, and, if you join through someone’s invite, a record linking you to the person who invited you (date, time and sign-up status) | To unlock the app, apply referral rewards, and show members how many friends they have brought in. Payments are handled by Apple (in the app) or Stripe (on the web); we never see your card number. |
Coach Connect
If you connect to a coach using their coach code, we share a summary of your activities with that coach: date, distance, time, elevation and where the activity came from (for example Wellness, Garmin or manual). We never share GPS routes, photos or messages. You can pause sharing or disconnect at any time in the app (You → More → Coach Connect), which stops sharing and removes the shared copies.
Groups
When you share a run to a group, members of that group can see the run’s title, type, date, distance and time. They never see your route. Group admins can post to their group and can remove posts or members. Some groups review posts before they appear.
Invite links
If you open Wellness after tapping an invite link, the app may check your clipboard once for a Wellness invite link, only so we can credit the person who invited you. It does not read or keep anything else from your clipboard.
What other members can see
Only what you choose to post or share, such as your name, username, bio, profile photo and run summaries you publish. You can block and report other members.
Who we share data with
We share data only with providers that help us run Wellness: Google Firebase (authentication, database, file storage and our servers), Apple (purchases, WeatherKit, Health on your device), Stripe (web payments), OpenStreetMap/Overpass (nearby path data, fetched by our server) and RainViewer (rain radar images). We may disclose information if required by law. We do not sell personal information and we do not use it for advertising.
Where it is stored and how long
Activities and routes are stored on your device. Account, profile, community, group and coaching data are stored with Google Firebase on servers that may be outside Australia. Cached OpenStreetMap path data is map data only and is not linked to you. We keep your data while your account is open. When you delete your account we delete your profile, posts, photos, group memberships, invite code, coach connections and sign-in. Reports and moderation records may be kept for safety. Backups may take a short time to clear.
Your choices and rights
- Delete your account: in the app, Settings → Delete account, or email us and we will do it for you.
- Access or correct your information: email us and we will respond within 30 days.
- Location, Photos and Health: change these any time in iPhone Settings.
- Cancel your subscription: iPhone Settings → your name → Subscriptions. Deleting your account does not cancel an Apple subscription.
Children
Wellness is not for children under 13 and we do not knowingly collect their information. If you believe a child has an account, contact us and we will remove it.
Security
Data is encrypted in transit and access is restricted by account. No system is perfectly secure, so please use a strong password.
Changes
If we change this policy we will update the date above and, for significant changes, tell you in the app.
Contact
Questions or complaints: mt@smiletown.com.au. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner at oaic.gov.au.